Car Cleaning Machine - OPTIMA STEAMER (SJE Corporation, Ltd.)

Your machine has a defect or broke down?

Simply register your service requirement and then your nearest SJE service center will get in touch with you as soon as possible.

To register your service requirement, please fill in the form below. Fields marked with * are mandatory.

Service Request

* Company

* Last name

* First name

* Street/Location

* City

* P. O. Box

* Country

* Email Address

* Phone

* Model

* Serial Number

* Purchase date

* Purchased from

SJE directly Dealer Retailer

If purchased from Dealer / Retailer, please specify their company / person's name

* Your field of business

Please tick this box if you do not want to receive marketing information from SJE Corp.

The details provided above may be used to keep you informed about our products/special offers.
(All details registered with SJE Corp are confidential and will NOT be divulged to third parties).

* Troubleshooting Form

※ Items that should be checked

01. Ensure that both water and fuel tanks are filled with appropriate liquids (Tap or softened water and Diesel)

01. Ensure that water tank is filled with appropriate liquids (Tap or softened water)

02. How many hours per day average do you operate your machine?

※ Continue to items below after the POWER and STEAM switches are on.

03. Do you hear the continuous beeping(alarm) sound?

04. Please indicate the status of 4 LED indicator lights on the control panel box as "Light on", "Light blinking", or "Light off"

Power Source(Green)

Water Pump Run(White)

Water Tank(Yellow)

Fuel Tank(Red)

05. Does the pressure go rapidly past 9.5bar (137.7psi)?

06. Has any water exited from steam gun nozzle when pulling the gun trigger?

07. Do you feel air from the Flue (Exhaust)?

08. Do you see steam vessel(boiler) igniting(burning) inside?

09. Please indicate color of smoke exiting the Flue (Exhaust) among Black, Dark Gray, White, and Blue

10. Is there a visible fire(flame) existing inside the steam vessel(boiler) after STEAM switch was off?

11. Is there strange sound(noise) existing somewhere in the machine? If so, please indicate its whereabouts.

12. Other symptoms

07. Is there strange sound(noise) existing inside the machine? If so, please indicate its whereabouts.

08. Is there a smell of burning inside the machine? If so, please indicate its whereabouts.

09. Is circuit breaker (No fuse breaker) connected with your machine disconnected when you turn on STEAM switch?

10. Other symptoms